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Terms and Conditions | Triplet Diesel

Terms and Conditions

Triplet Diesel Injection Terms & Conditions

YOU MUST CLEAN YOUR SYSTEM OR FAILURE WILL RE-OCCUR. RE-CONTAMINATION WILL VOID YOUR WARRANTY.

WARRANTY: Triplet Diesel Injection – Waco warrants that it will replace or repair any parts found to be defective due to faulty material or workmanship within the O.E.M warranty period. The obligation under this warranty, statutory or otherwise, is limited to the replacement or repair of parts found defective upon inspection at Triplet Diesel Injection’s Shop, Waco, Texas. Triplet Diesel Injection – Waco shall in no event be liable for consequential damages or contingent liabilities arising out of the failure of parts to operate property nor for the cost of labor or transportation charges in connection with the replacement of defective parts. There are no warranties which extend beyond the description on the face hereof, including any implied warranties of merchantability or implied warranty of fitness for a particular purpose. All warranties are expressly disclaimed except as set forth herein. Damage due to low sulfur fuel, contamination, misuse or abuse is not warrantable.

Notice Pursuant to §70.0001, Texas Property Code – if Triplet Diesel Injection – Waco, Inc. relinquishes possession of a motor vehicle in return for a check, money order or credit card upon which payment is stopped, payment has been dishonored because of insufficient funds, no funds or because the drawer or maker of the check or credit card has no account, or the account upon which it was drawn or the credit card account has been closed, our lien provided by §70.0001 of the Texas Property Code continues to exist. We are entitled to repossess the motor vehicle under §70.0001 of the Texas Property Code. Please evidence your understanding of this law by signing below.

I hereby authorize acknowledgment when purchasing.

  • Most in stock orders placed before 1 p.m. CST will be processed on the same day.
  • All orders placed on Saturday and Sunday will be processed on the next business day.
  • In case you need to cancel an existing order, please call us @ 888-379-6779 or reference TDI’s Terms & Policies.

 

INTRODUCTION 

The materials (“Materials”) contained in this website (“Site”) are provided by Triplet Diesel (TDI).  By accessing this site or downloading any of the Materials contained in this Site, you agree to the terms and conditions set forth in this legal notice. If you do not agree with the terms and conditions, do not use this Site or download any Materials from this Site.

 

OWNERSHIP

TDI authorizes you to view and download the Materials of this Site only for your personal, non-commercial use, if you retain all copyrighted and other proprietary notices contained in the original Materials or any copies of the Materials.  You may not modify the Materials on this Site in any way or reproduce, or publicly display, perform, or distribute, or otherwise use them for any public or commercial purposes.  Any use of these Materials on any other Site or networked computer environment for any purpose is prohibited.  The Materials on this Site are protected by intellectual property laws and any unauthorized use of any Materials may violate copyright, trademark, and other laws.

THIRD-PARTY COMPANIES & PRODUCTS

Mention of third-party products, companies, and website on the TDI Site is for informational purposes only and constitutes neither an endorsement nor a recommendation.  TDI assumes no responsibility regarding selection, performance, or use of these products or vendors.  TDI provides this only as a convenience to our users. Triplet Diesel has not tested any software found on this site and makes no representations regarding quality, safety, or suitability of any software found there.  There are dangers inherent in the use of any software found on the internet, and TDI assumes no responsibilities regarding the performance or use of these software products.  Make sure you completely understand the risks before retrieving any software on the internet.  All third-party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor.

 

 

 

Triplet Diesel Shipping Policy

TDI exclusively ships via UPS, FedEx and USPS on all orders considered non-truck freight.  We only ship to the 48 contiguous states, which excludes Canada, Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands, and excludes all other international destinations. Call if needing different shipping arrangements @ 888-379-6779

* In most cases TDI only needs one address, if your product is shipping to the same location as your billing information.  To eliminate credit card fraud, your billing information must match the credit card you provide.  If you want to ship to an address different from your billing address, we require a copy of your driver’s license faxed (254)753-2757 or emailed to (part@tripletdiesel.com)

Shipping Times

  • Most products ordered will ship within 1-3 business days. Some exceptions may include back ordered and/or direct ship items. TDI has numerous shipping points across the country allowing us to reach 90% of the U.S within 2 days.
  • Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date, please contact us toll-free at (888)379-6779.
  • Although we take great pride in delivering products quickly, we only guarantee product arrivals on expedited shipping for products that are in stock.
  • TDI is not responsible for shipping delays due to weather or unforeseen incidents, or transportation provider’s delay.

* APO/FPO Shipping (Military Address) – TDI cannot ship product directly to APO or FPO addresses because we exclusively use UPS/Fed Ex for shipments and they do not allow shipments to these addresses.  As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

 

Triplet Diesel Returning Goods Policy

TDI would like for you to shop with confidence.  Customer satisfaction is our number one goal.  If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit (subject to a 20% restocking fee), depending on the products condition.  Anything after 60 days will be handled on a case by case basis.

Freight Charges are typically not refundable.

Defective Items
In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, TDI will work diligently to resolve the issue.  Follow our Return Procedure to easily handle all returns.

Damaged Items
TDI uses UPS, FedEx and USPS and they all perform well, however, in the event a package appears damaged during shipping, please contact us to get the replacement process started.

Exchanges
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange.  No restocking fee will be charged on exchanges.

Warranty
TDI extends the manufacturer’s warranty for all products, and we offer a 12 month unlimited mileage warranty for TDI re-manufactured products. (See TDI Remanufactured Warranty Policy below)

If you need warranty assistance on any product you’ve purchased, please contact us at (888)379-6779 or (parts@tripletdiesel.com) and we will walk you through the warranty process.  We are here to help.

Email us at (parts@tripletdiesel.com)

 

Triplet Diesel Privacy Policy

This privacy policy sets out how TDI uses and protects any information that you give TDI when you use this website.  TDI is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  TDI may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • contact information including email address
  • name
  • demographic information such as postal code, preferences and interests
  • other information relevant to customer surveys and/or offers
  • For the exhaustive list of cookies, we collect see the list of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, fax or mail.  We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure.  To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyze data about web page traffic and improve our website to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over other websites.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at (parts@tripletdiesel.com)

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 417 Mills Street Waco, TX 76704.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it can use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer can use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wish list.
WISHLIST_CNT The number of items in your Wish list.

NOTICE AND SCOPE OF OUR PRIVACY PRACTICES

Our goal is to provide clear, prominent, and easily accessible information about our privacy practices.  This policy applies to customer information obtained by TDI about its operations, both in stores and online, in the United States.

OUR PLEDGE OF ACCOUNTABILITY

TDI expects our associates and business partners to manage your personal information properly and maintain your trust.  We have designated associates who are accountable for compliance with this privacy policy.

INFORMATION FROM OTHER SOURCES

We may receive personal information about you from other sources as well.  Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.  In addition, we may collect information from consumer reporting agencies or other service providers if you obtain certain financial products.

AUTOMATED INFORMATION COLLECTION

We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns.  Some examples include:

We may collect technical information such as your internet protocol address, your computer’s operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.

We may also use web beacons.  Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

We operate cameras in stores for security and operational purposes, such as to measure traffic patterns.  Except for security purposes, we do not use these cameras to identify you personally.

HOW WE DISCLOSE YOUR INFORMATION

TDI does not sell or rent your personal information to third parties.  We only disclose your personal information with your prior consent or under the following limited circumstances.

Service Providers

We may disclose or otherwise make available personal information about you to service providers that help with our business operations.  Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites.  Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Triplet Diesel maintain facilities.  We require our service providers to keep your information secure.  In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances.  These include situations when the sharing is necessary to protect the safety, property, or other rights of Triplet Diesel, our customers, our associates, or any other person, or where otherwise required by law.  Examples include protecting the health or safety of customers, or addressing crimes committed on Triplet Diesel’s property.  Data from in-store security cameras may also be provided to law enforcement upon written request.  TDI may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.

Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TDI or as part of a corporate reorganization or stock sale or other change in corporate control.

Marketing Preferences

We want to communicate with you in ways you want to hear from us.  Examples are newsletters, special offers, and new product announcements.  We use the following standards for marketing communications:

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information.  For instance, if you would like to opt out of mail, include your mailing address.  Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes.  Some examples are contacts for customer service, product information, service or reminder notices, or recalls.  We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

Online Operations and Advertising

You may exercise choices related to our online operations and advertising.  For instance, you can choose to browse our websites without accepting cookies Please know that cookies allow us to recognize you from page to page, and they support your transactions with us.  Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.

 

Emissions Policy

MUST READ!!! Emissions Warning

 

Some products listed on our website are covered by this Disclaimer are designed and intended solely for legally-organized and sanctioned, closed-course, off-road competition use and are not for use on public streets, roads or highways.  As noted above, these Products are capable of disabling or by-passing the emissions system on some vehicles.  Emissions-control deleting, disabling or by-passing products are for the above-mentioned uses only—or where emissions equipment is not required by law.  Use on public streets, roads or highways in the United States is a violation of federal and certain state (including but not limited to California) environmental laws.

 

Some products may be capable of disabling all or part of the emissions system on some vehicle applications, at the discretion of the end user. Emissions removal is NOT legal anywhere in the USA, unless the vehicle is not registered with the Division of Motor Vehicles and is being used solely as a competition race vehicle.  By selecting any settings that can allow removal of emissions equipment, YOU as the end user, ACCEPT ALL RISK AND LIABILITY associated with its use, and by default, agree to the following terms and conditions:

 

  1. This product may allow emissions removal and is intended and developed for off-highway, organized, sanctioned, closed-course Race/Competition use ONLY.  Any other use, on any road, public or private, within the USA, is strictly prohibited.
  2. If your vehicle has been registered in the USA for highway use, we advise that you do not select or alter any settings or calibrations.
  3. This product when used incorrectly may violate local, state and federal laws pertaining to emissions, traffic, registration and safety.
  4. Use of this product may damage and or destroy mechanical/electrical components of this vehicle.
  5. Use of this product may void and or nullify the vehicles factory warranty.
  6. Vehicle operator understands that the use of this product may necessitate additional driving skills in order to safely operate the vehicle.
  7. Vehicle operator accepts sole responsibility for the safe, proper and legal use of the vehicle at ALL times.
  8. The purchaser, end user and vehicle operator releases Triplet Diesel, from ANY and ALL claims, damages, causes of action, injuries, or expenses resulting from or relating to the use or installation of this product that is in violation of the terms and conditions listed in this policy, the product disclaimer, and or the product installation instructions.  Triplet Diesel, including the owner and all employees, will NOT be liable for any indirect, direct, consequential, exemplary, punitive, statutory, or incidental damages or fines caused by the use or installation of this product.

 

ALL risk, liability and consequences that may result from its use.  WARNING, you are using this product at YOUR OWN RISK!

 

Triplet Diesel Core Policy

Please return all cores to:

Core return freight is the responsibility of the customer.

Triplet Diesel Injection

CORE RETURNS

417 Mill St
Waco, TX 76704

Core Requirements:

The old parts removed for replacement are called cores. These parts must be shipped back to us for remanufacturing. Core(s) must be returned within 60 days to receive full credit. It must be like for like, “as removed” from engine.” And not damaged or tampered with. Core(s) must be in re-buildable condition. Core(s) off other engines may not be the same and may not satisfy core requirement.

 

Upfront Core Charge

Upfront Core Charge will be charged on all remanufactured products.  Once the core is returned you will promptly receive a credit to your account on all acceptable cores (see below), usually within 24 hours of receipt of core.

 

Core Credit Disqualification:

  • Disassembled/misassembled (Core credit may be allowed after inspection by TDIW.)
  • Pieces/Parts missing
  • Excessive damage.
  • Heavy contamination from DEF, water, Bio-diesel, removal damage, or physically damaged.
  • Fire damage
  • Seized heads on pumps.
  • Core is off wrong engine, wrong part number.
  • Core is returned after 60 days.

 

Core Return Procedure:    

  • Remove all fittings over to new/rebuilt unit before returning core.
  • Drain all fuel and oil from unit.
  • Put core(s) in plastic bag(s) (Carriers will not deliver leaking boxes.)
  • Re-use boxes if intact.
  • Please write on the box “Core Return” and Invoice # clearly written on the outside of box.
  • Include extra copy of invoice inside box. (provided)
  • Keep a copy of INVOICE(S) # AND TRACKING NUMBER UNTIL CREDIT IS GIVEN.

 

*Since you are responsible for shipping the core back to Triplet Diesel Injection – Waco, please provide a tracking number to parts@tripletdiesel.com. Without a confirmed tracking number, we cannot guarantee your core refund. Call us at: 1 (888) 379-6779

 

TDI may only ship certain products to the regions listed below:

  • Louisiana
  • Oklahoma
  • Texas

Products that can only ship to these regions will be designated within the TDI site.

Please feel free to contact TDI at (888)379-6779 to obtain the name of a dealer in your area for the specific product(s) you are interested in.

 

Triplet Diesel Order Cancellation Policy

TDI is dedicated to providing the best possible customer service to all of our customers.

If you have any questions regarding your purchase, please contact us as soon as possible.

 

Triplet Diesel Sales Tax

Sales Tax .0825